Microsoft Functional consultant - Dynamics 365

★★★★★

(2,095 ratings) 50,000+ Student

Dynamics 365 Fundamentals (CRM)

Dynamics 365 Fundamentals, also known as Dynamics 365 CRM Fundamentals, refers to a Microsoft certification that provides individuals with foundational knowledge of Microsoft Dynamics 365 Customer Engagement, commonly known as Dynamics 365 for Customer Relationship Management (CRM). Earning the Dynamics 365 Fundamentals certification demonstrates your foundational knowledge of Dynamics 365 CRM, making it a valuable credential for individuals starting their journey with Dynamics 365.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

5 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a Microsoft Functional consultant - Dynamics 365 role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

5 sections • 44 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Describe Microsoft Dynamics 365 Marketing

Explore Dynamics 365 Marketing

Describe use cases for Dynamics 365 Marketing

Describe lead generation and qualification

Describe use cases for marketing forms

Describe how to target customers by using segments and subscription lists

Describe email marketing

Describe customer journeys

Describe event management features and capabilities

Describe Dynamics 365 Marketing related apps

Describe use cases of and capabilities for Customer Insights

Describe use cases of Customer Voice for Marketing

02 Describe Dynamics 365 Sales

Explore Dynamics 365 Sales

Describe use cases for Dynamics 365 Sales

Describe leads and the process for qualifying leads

Describe the opportunity management process

Describe the quote lifecycle

Describe the order management and invoice management processes

Describe use cases for business process flows

Describe Dynamics 365 Sales capabilities and related apps

Describe sales pipeline and forecasting concepts

Describe use cases for and capabilities of Sales Insights

Describe use cases for and capabilities of LinkedIn Sales Navigator

Describe use cases for the Dynamics 365 Sales mobile app

03 Describe Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service

Describe use cases for Dynamics 365 Customer Service

Describe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent Inbox

Describe Knowledge Management in Dynamics 365 Customer Service

Describe the case lifecycle including service-level agreements (SLAs) and entitlements

Describe Dynamics 365 Customer Service capabilities and related apps

Describe Omnichannel for Customer Service

Describe reporting and data visualization options in Dynamics 365 Customer Service

Describe use cases of Dynamics 365 Customer Voice for Customer Service

04 Describe Dynamics 365 Field Service

Explore Dynamics 365 Field Service

Describe use cases for Dynamics 365 Field Service

Describe common field service processes

Describe the work order lifecycle

Describe inspections in Dynamics 365 Field Service

Describe the Field Service mobile app

Describe the scheduling capabilities of Dynamics 365 Field Service

Describe resource and scheduling processes

Describe asset management and customer assets

Describe Connected Field Service for Dynamics 365

05 Explore the core capabilities of Dynamics 365 customer engagement apps

Describe the foundations of Dynamics 365 customer engagement apps

Describe use cases for Dynamics 365 customer engagement apps

Describe Microsoft Power Platform as it relates to Dynamics 365 customer engagement apps

Describe Microsoft Dataverse as the foundation for Dynamics 365 customer engagement apps

Navigate to and within Dynamics 365 customer engagement apps

Describe shared activities and integration options in Dynamics 365 customer engagement apps

Describe customers and activities

Describe search options and filter criteria

Describe reporting capabilities including dashboards, charts, and views

Describe Microsoft Teams integration

Describe Microsoft Outlook integration

Describe Microsoft Excel integration

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

44+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn Dynamics 365 Fundamentals (CRM). You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Join 50,000+ students already enrolled at Radical Technologies

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.