SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

SERVICENOW ADMIN + DEVELOPMENT

Service_now is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. .Service_now specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management(ITBM).

Radical Technologies

50,000+ English 60 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 60 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

8 sections covering the complete curriculum — a single, progressive learning arc.

60 hours

Training Duration

Core Modules

156

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

8 sections • 156 lessons • 60 hours

Jump to Section

Total Duration

60 hours

100% Practical · Unlimited Doubt Sessions

01 ServiceNow Admin

Duration : 10 Class

1) Core Configuration

Configure Navigation, Search and UI Options

Manage Lists, Filters, and Forms

Home Page

Delegates

Activate Plugins

2) User Administration

Configure User Accounts

Add Groups and Assign Users to Groups

Assign Roles

3) Manage Tables and Fields

Learn How to Manage Data with Tables

Creation of Tables and Fields

Manage Form View

Views

Sections in a Form

4) Manage Data with Import Set and Update Set

Work with Import Sets

Create and Apply Update Sets

5) Process Application

Work with Knowledge Base

Create and Populate Service Catalog Items and Order Guide

6) Core Application Administration

Set up Email Notifications

Learn about Upgrade Process and Release Cycle

Implement Contextual Application Security

7)Service Administration

Create and Modify Reports

Create and Apply SLAs

Customize and Brand Your Instance

8) Work Flow Basic

Business Rules

Client Script

UI Action

UI Policy

Scheduled Jobs

Workflow Script

9) Service Catalog

SLA’s

10) System Admin Certification Preparation

Registering for Exam

Admin Material Discussion

Dumps

02 Admin Syllabus

ServiceNow Platform walk-through (SN and its instances, Getting a

New instance, Navigation: Banner, Content Frame, Al Menus)

Cloud Overview

Users &Groups

Roles & Permissions

User impersonation

User sessions

User transactions user authentications

Power of System Properties

Update sets

03 Course Details 2

ServiceNow Table Creation

Table Field Types

ServiceNow Base & Core Tables

List

Layout/Configuration Form

Creation/Design Form Layout

List Filters

List Personalization

List Editing

Application

Application Menus and Modules

Plugins

04 Course Details 3

Importing Data

Create the NeedIt Application and Application Files

Server-side Scripting

Client-side Scripting

Using Flow Designer Notifications

Performance Analytics

Data Visualization

Scheduled Script

Executions and Events

Introduction to Scripting in ServiceNow

Service Portal Introduction

05 ServiceNow Advanced

Duration : 8 Class

1) Scripting and APIs

Client Side Scripting

Client Script

UI Policies Basic

UI policies Scripting

UI Script

User Scripting

Server Side Scripting

Business Rule

Script Include

Server Side UI Action

UI Actions advance

Glide-System

UI Macro

2) Scripting Advanced

Scripting in Emails

Workflow Scripting

3) Cloning of System

4) Platform Administration:

Exporting Data using Transform Map

Migration Using Update Sets (working with One or more update sets)

5) CMDB

Asset Management

Discovery

Application Security

6) Integrations

LDAP

SSO

WebServices

Scripted Web Service

REST

SOAP

7) Service Catalog Advance

Order Guide

8) Installing and Managing MID Server

Creating Applications

Creating Modules

Go-live preparation and checklist

Performance and Coding best practices

06 Development Syllabus

ServiceNow Platform walk-through (SN and its instances, Getting a

New instance, Navigation: Banner, Content Frame, Al Menus)

Cloud Overview

Users &Groups

Roles & Permissions

User impersonation

User sessions

User transactions user authentications

Power of System Properties

Update sets

07 Course Details 2

ServiceNow Table Creation

Table Field Types

ServiceNow Base & Core Tables

List

Layout/Configuration Form

Creation/Design Form Layout

List Filters

List Personalization

List Editing

Application

Application Menus and Modules

Plugins

08 Course Details 3

Scheduled Script

Executions and Events

Server-side Scripting

Client-side Scripting

Developing Domain-Separated

Applications

Creating Custom Widgets

Using Flow Designer

Service Portal Introduction

Source Control

Securing Applications Against Access from Other Applications

Developing for Flow Designer

Notifications

Reports & Dashboards

Importing Data

Securing Applications Against Unauthorized Users

Application Properties

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

156+

Hands-On Lessons

Core Modules

60 hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW ADMIN + DEVELOPMENT. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.