SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

SERVICENOW ITAM - SAM + HAM

The Service_Now Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements

Radical Technologies

50,000+ English 70 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 70 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

Call Now

100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

26 sections covering the complete curriculum — a single, progressive learning arc.

70 hours

Training Duration

Core Modules

146

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

26 sections • 146 lessons • 70 hours

Jump to Section

Total Duration

70 hours

100% Practical · Unlimited Doubt Sessions

01 ServiceNow Software Asset Management (SAM)

Plugin identification and enablement

SAM Data model and Architecture

Discovery / SCCM configuration to get S/W data in SAM data model

Software Usage

Vendor/Manufacture creation

Contract Creation

Software model

Software product and product definition

Creating a Custom Product

Software Asset Management Content Service Setup (Opt-In)

Software Models

Software entitlement

Discovery Map and discovery model

Normalization

Entitlement Allocation

Reconciliation

License positioning & Dashboard

Optimization (Reclamation and blacklisted)

Procurement integration and Service catalog

Integration with Publisher pack

Mini project on SAM on-boarding

02 Introduction

Overview of SAM and its importance in IT asset management.

Key objectives of SAM: compliance, cost control, and risk management.

Relationship between SAM and other ITSM processes (e.g., ITAM, ITSM).

03 Software Asset Lifecycle

Lifecycle Stages:

Planning and procurement.

Deployment and utilization.

Maintenance and support.

Retirement and disposal.

Lifecycle Management:

Understanding the importance of lifecycle management.

Best practices for managing software assets through their lifecycle.

04 Software Asset Inventory

Asset Inventory Management:

Creating and maintaining a software asset inventory.

Importing software asset data into ServiceNow.

Using the Configuration Management Database (CMDB) for asset tracking.

Asset Classification:

Categorizing software assets (e.g., applications, licenses).

Defining attributes and metadata for software assets.

05 Procurement and Acquisition

Procurement Process:

Understanding the procurement process for software assets.

Creating purchase requests and purchase orders in ServiceNow.

Vendor Management:

Managing vendor relationships and contracts.

Tracking vendor performance and compliance.

06 Deployment and Utilization

Deployment Planning:

Planning for software asset deployment.

Configuring software for use (e.g., installation, licensing).

Utilization Tracking:

Monitoring software asset utilization and performance.

Identifying underutilized or overutilized software.

07 License Management

License Compliance:

Understanding software licensing models (e.g., perpetual, subscription).

Tracking license entitlements and usage.

License Optimization:

Analyzing license usage to optimize costs.

Managing license renewals and expirations.

08 Compliance and Auditing

Compliance Management:

Ensuring compliance with licensing and regulatory requirements.

Tracking software compliance status and risks.

Auditing Software Assets:

Conducting regular audits of software assets.

Using ServiceNow tools for audit reporting and analysis.

09 Maintenance and Support

Maintenance Management:

Scheduling and tracking software updates and patches.

Managing support agreements and service contracts.

Support Processes:

Integrating SAM with Incident and Problem Management.

Handling support requests related to software assets.

10 Reporting and Analytics

Reporting Capabilities:

Creating reports and dashboards for software asset management.

Analyzing asset data for decision-making.

Performance Metrics:

Defining key performance indicators (KPIs) for SAM.

Using analytics to drive improvements in software asset management.

11 Best Practices and Use Cases

Best Practices for SAM Implementation:

Strategies for successful SAM deployment.

Common challenges and how to overcome them.

Real-World Use Cases:

Case studies of successful SAM implementations.

Hands-on exercises for applying SAM concepts.

12 Integration with Other Modules

Integration with ITSM:

Understanding how SAM integrates with Incident, Problem, and Change Management.

Leveraging data from other ITSM processes for better asset management.

Integration with Financial Management:

Managing the financial aspects of software assets.

Tracking total cost of ownership (TCO) and return on investment (ROI).

13 Certification and Resources

Certification Overview:

Overview of ServiceNow SAM certifications.

Recommended resources for further learning (documentation, community forums).

Best Practices for Ongoing Learning:

Best practices for staying updated with ServiceNow releases and features.

14 ServiceNow Hardware Asset Management (HAM)

Enable Plugins

Roles

Import Asset data

Models, Create if not present

Model Category, Create if not present

Product catalog

Product catalog Item (Hardware catalog)

Vendor catalog item

Import vendor catalog item

Location (Create/Import)

Stockroom/Inventory

Create stockroom Rule

Add asset to Contract

Fixed asset

Asset CI Field mapping

Request process

Procurement

Transfer line

Receiving Order

Order and source an item

Create contract

Service Request and Order source

Asset life cycle

Discovery

Hardware Model Normalization

Content Service opt-in

Mini project on HAM on-boarding

15 Introduction

Overview of HAM and its importance in IT asset management.

Key objectives of HAM: cost control, compliance, and risk management.

Relationship between HAM and other ITSM processes (e.g., ITAM, ITSM).

16 Hardware Asset Lifecycle

Lifecycle Stages:

Planning and procurement.

Deployment and utilization.

Maintenance and support.

Retirement and disposal.

Lifecycle Management:

Understanding the importance of lifecycle management.

Best practices for managing hardware assets through their lifecycle.

17 Hardware Asset Inventory

Asset Inventory Management:

Creating and maintaining a hardware asset inventory.

Importing hardware asset data into ServiceNow.

Using the Configuration Management Database (CMDB) for asset tracking.

Asset Classification:

Categorizing hardware assets (e.g., servers, workstations, peripherals).

Defining attributes and metadata for hardware assets.

18 Procurement and Acquisition

Procurement Process:

Understanding the procurement process for hardware assets.

Creating purchase requests and purchase orders in ServiceNow.

Vendor Management:

Managing vendor relationships and contracts.

Tracking vendor performance and compliance

19 Deployment and Utilization

Deployment Planning:

Planning for hardware asset deployment.

Configuring assets for use (e.g., imaging, software installation).

Utilization Tracking:

Monitoring hardware asset utilization and performance.

Identifying underutilized or overutilized assets.

20 Maintenance and Support

Maintenance Management:

Scheduling and tracking maintenance activities.

Managing warranties and service agreements.

Support Processes:

Integrating HAM with Incident and Problem Management.

Handling support requests related to hardware assets.

21 Compliance and Auditing

Compliance Management:

Ensuring compliance with licensing and regulatory requirements.

Tracking asset compliance status and risks.

Auditing Hardware Assets:

Conducting regular audits of hardware assets.

Using ServiceNow tools for audit reporting and analysis.

22 Retirement and Disposal

Retirement Planning:

Identifying assets for retirement or disposal.

Planning for data sanitization and secure disposal.

Disposal Management:

Managing the disposal process in compliance with regulations.

Documenting disposal activities and maintaining records.

23 Reporting and Analytics

Reporting Capabilities:

Creating reports and dashboards for hardware asset management.

Analyzing asset data for decision-making.

Performance Metrics:

Defining key performance indicators (KPIs) for HAM.

Using analytics to drive improvements in asset management.

24 Best Practices and Use Cases

Best Practices for HAM Implementation:

Strategies for successful HAM deployment.

Common challenges and how to overcome them.

Real-World Use Cases:

Case studies of successful HAM implementations.

Hands-on exercises for applying HAM concepts.

25 Integration with Other Modules

Integration with ITSM:

Understanding how HAM integrates with Incident, Problem, and Change Management.

Leveraging data from other ITSM processes for better asset management.

Integration with Financial Management:

Managing the financial aspects of hardware assets.

Tracking total cost of ownership (TCO) and return on investment (ROI).

26 Certification and Resources

Certification Overview:

Overview of ServiceNow HAM certifications.

Recommended resources for further learning (documentation, community forums).

Best Practices for Ongoing Learning:

Best practices for staying updated with ServiceNow releases and features.

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

146+

Hands-On Lessons

Core Modules

70 hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW ITAM - SAM + HAM. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Enroll Now

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Enroll Now

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

Enroll Now

Like the Curriculum? Let's Get Started

Join 50,000+ students already enrolled at Radical Technologies

Enroll Now

Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.