SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

ITOM

ITOM (IT Operations Management) training provides essential skills for managing and optimizing IT infrastructure and services. Participants learn various aspects including monitoring, incident management, and automation tools to ensure efficient IT operations. The training covers popular ITOM platforms such as ServiceNow, BMC Helix, and Micro Focus Operations Manager. With hands-on labs and expert instruction, individuals acquire the expertise needed to streamline IT processes and enhance organizational performance.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

ITOM

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

18 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

18 sections • 99 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Introduction

ServiceNow ITOM

Overview

Dependency Views and Cloud Management

Discovery and Credentials

MID

Server

Orchestration

Service Mapping and Event Management

02 MID Server

MID Server Architecture

MID Server Configuration and Setup

MID Server Installation

Important MID Server Connection Parameters

03 Configuration Management – Service Now Discovery

Configuring Discovery

Discovery Credentials Setup

Probes and Sensors

04 Creating & Managing Dependency Views

Dependency Views

Creating a New Map Indicator

Saving or Loading Dependency Map Views

05 Cloud Management

Exploring Integration with Different Cloud Providers

Configuring Amazon AWS Cloud

Discover and View AWS Resources

Integrating the Service Catalogs with Cloud Provisioning

06 Service Now Orchestration

Activating the Plugin from a Developer Instance

Active Directory Orchestration

Creating a Service Catalog Using Orchestration Workflow

07 Service Mapping

Activating the Service Mapping Plugin

Business Service Population

Customising Service Mapping

08 Monitoring – event Management

Setting and Configuring

Event Management

Event Sources and Properties Setup

Configuring a Connector Instance

Event Mapping Rules and Filters

Creating Event Field Mappings

09 Introduction to ITOM

Overview of ITOM and its importance in IT service management.

Key components of ITOM: Discovery, Service Mapping, Event Management, and Orchestration.

Understanding the relationship between ITOM and ITSM.

10 Service Now Discovery

Introduction to Discovery:

Purpose and benefits of Discovery.

Overview of the Discovery process.

Discovery Configuration:

Setting up the MID Server for Discovery.

Configuring Discovery schedules and credentials.

Understanding the Discovery patterns and probes.

Discovery Process:

Scanning and identifying devices in the network.

Collecting data on configuration items (CIs).

Mapping relationships between CIs.

Post-Discovery Activities:

Reviewing and validating discovered data.

Managing discovered CIs in the Configuration Management Database (CMDB).

Reporting on Discovery results.

11 Service Mapping

Introduction to Service Mapping:

Understanding the purpose of Service Mapping.

Differences between Discovery and Service Mapping.

Service Mapping Configuration:

Setting up Service Mapping and its components.

Creating and managing service maps.

Service Mapping Process:

Identifying business services and their dependencies.

Mapping application services and infrastructure components.

Validating and refining service maps.

Post-Mapping Activities:

Integrating service maps with the CMDB.

Reporting on service maps and dependencies.

12 Event Management

Introduction to Event Management:

Understanding the role of Event Management in ITOM.

Overview of event correlation and management.

Event Management Configuration:

Setting up Event Management and its components.

Configuring event rules and alerts.

Event Processing:

Ingesting events from various sources (monitoring tools, SNMP traps).

Correlating events to reduce noise and identify incidents.

Creating incidents and alerts from correlated events.

Post-Event Management Activities:

Reporting on event trends and performance.

Integrating Event Management with Incident Management.

13 Orchestration

Introduction to Orchestration:

Understanding the purpose of Orchestration in ITOM.

Overview of workflows and automation.

Orchestration Configuration:

Setting up Orchestration and its components.

Creating and managing orchestration workflows.

Orchestration Process:

Automating routine IT tasks (e.g., provisioning, de-provisioning).

Integrating with external systems and APIs.

Using Flow Designer for orchestration.

Post-Orchestration Activities:

Monitoring and reporting on orchestration workflows.

Best practices for maintaining orchestration processes.

14 Cloud Management

Introduction to Cloud Management:

Understanding the role of Cloud Management in ITOM.

Overview of cloud service models (IaaS, PaaS, SaaS).

Cloud Management Configuration:

Setting up cloud management capabilities in ServiceNow.

Integrating with cloud providers (AWS, Azure, Google Cloud).

Cloud Management Processes:

Provisioning and managing cloud resources.

Monitoring cloud usage and costs.

Implementing governance and compliance for cloud resources.

15 Performance Analytics

Introduction to Performance Analytics:

Understanding the importance of performance metrics in ITOM.

Overview of Performance Analytics capabilities in ServiceNow.

Performance Analytics Configuration:

Setting up indicators and data sources.

Creating dashboards and reports for ITOM metrics.

Performance Analytics Processes:

Analyzing performance trends and identifying areas for improvement.

Using data to drive decision-making in IT operations.

16 Best Practices and Use Cases

Best Practices for ITOM Implementation:

Strategies for successful ITOM deployment.

Common pitfalls and how to avoid them.

Real-World Use Cases:

Case studies of successful ITOM implementations.

Hands-on exercises for applying ITOM concepts.

17 Monitoring and Troubleshooting ITOM

Monitoring ITOM Processes:

Tools and techniques for monitoring ITOM activities.

Key performance indicators (KPIs) for ITOM success.

Troubleshooting ITOM Issues:

Common issues and troubleshooting steps.

Using ServiceNow logs and reports for debugging.

18 Certification and Resources

Overview of ServiceNow ITOM certifications.

Recommended resources for further learning (documentation, community forums).

Best practices for staying updated with ServiceNow releases

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

99+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn ITOM. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.