SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

Advanced Artificial Intelligence in ServiceNow

Advanced Artificial Intelligence in ServiceNow enhances the platform’s capabilities by leveraging machine learning and AI-driven automation to streamline workflows, improve decision-making, and optimize service delivery. It includes predictive intelligence, natural language understanding (NLU), and virtual agents that assist in automating repetitive tasks, providing insights, and improving the user experience by resolving issues faster and more accurately. These AI features help organizations increase efficiency, reduce operational costs, and improve customer and employee satisfaction.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

9 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

9 sections • 32 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Module 1: Introduction to AI in ServiceNow

Understanding AI in ServiceNow:

Overview of AI capabilities within ServiceNow (Virtual Agent, Predictive Intelligence, Machine Learning).

Benefits of AI integration in IT Service Management (ITSM) and IT Operations Management (ITOM).

Key AI Features:

Virtual Agent: Automating user interactions and support.

Predictive Intelligence: Using machine learning to predict incidents and automate categorization.

Natural Language Processing (NLP): Enhancing user experience through conversational interfaces.

02 Module 2: Prompt Engineering for AI Tools

Crafting Effective Prompts:

Techniques for writing clear and concise prompts for AI tools (e.g., ChatGPT).

Examples of prompts tailored for ServiceNow use cases (e.g., incident resolution, knowledge base queries).

Mastering Prompts for ServiceNow:

Advanced strategies for prompt optimization to improve AI responses.

Case studies demonstrating successful prompt engineering in ServiceNow scenarios.

03 Module 3: Integrating AI Tools with ServiceNow

Integration Techniques:

Overview of REST APIs and web services for integrating AI tools with ServiceNow.

Setting up AI-driven workflows using IntegrationHub and Flow Designer.

Practical Use Cases:

Automating ticket creation and resolution using AI chatbots.

Enhancing reporting and analytics with AI-generated insights.

04 Module 4: AI for Coding and Debugging in ServiceNow

AI-Assisted Development:

Utilizing AI tools (e.g., GitHub Copilot) for ServiceNow scripting and development.

Best practices for leveraging AI in ServiceNow application development.

Debugging with AI:

Techniques for using AI to identify and resolve coding issues in ServiceNow scripts.

Tools and methodologies for effective debugging.

05 Module 5: Enhancing Personal Branding and Career Development with AI

Optimizing Your LinkedIn Profile:

Using AI tools to analyze and enhance your LinkedIn profile for better visibility.

Strategies for showcasing ServiceNow skills and certifications.

AI for Interview Preparation:

Simulating interview scenarios using AI tools.

Crafting tailored resumes and cover letters with AI assistance.

06 Module 6: Content Creation and Management with AI

AI Tools for Knowledge Management:

Leveraging AI for creating and managing knowledge base articles in ServiceNow.

Using AI to generate content for internal documentation and user guides.

Image and Media Generation:

Utilizing AI tools for creating visuals and media for presentations and reports.

Best practices for integrating AI-generated content into ServiceNow documentation.

07 Module 7: Mastery of Productivity Tools in ServiceNow

Excel and Data Analysis:

Using AI to automate data analysis and reporting in Excel related to ServiceNow metrics.

Techniques for visualizing ServiceNow data using AI-enhanced Excel features.

PowerPoint Presentations:

Creating impactful presentations for ServiceNow projects using AI tools.

Best practices for designing presentations that effectively communicate data insights.

08 Module 8: Continuous Learning and Community Engagement

Staying Updated with AI Tools:

Accessing resources for the latest AI tools and updates relevant to ServiceNow.

Engaging with the ServiceNow community for knowledge sharing and support.

Workshops and Live Support:

Participating in workshops focused on AI applications in ServiceNow.

Utilizing 24/7 support channels for ongoing learning and troubleshooting.

09 Module 9: Advanced Keyboard Shortcuts and Efficiency Techniques

Keyboard Shortcuts Mastery:

Learning essential keyboard shortcuts for ServiceNow to enhance productivity.

Customizing shortcuts for personal workflow optimization.

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

32+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn Advanced Artificial Intelligence in ServiceNow. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.