MICROSOFT

★★★★★

(2,095 ratings) 50,000+ Student

END USER COMPUTING (EUC) / IT SUPPORT ENGINEER

The End User Computing (EUC) / IT Support Engineer Training Syllabus is a practical, job-focused program that teaches device management, user support, troubleshooting, and security in modern workplace environments using tools like Microsoft SCCM and Microsoft Intune. It is ideal for aspiring IT support engineers, desktop support professionals, and fresh graduates seeking careers in endpoint and workplace IT support. Target Roles • IT Support Engineer (L1 / L2) • EUC Engineer • Desktop Support Engineer • Modern Workplace Engineer • Endpoint Administrator Total Duration: 60–80 Hours Mode: Theory + Hands-on Labs + Real Enterprise Scenarios Prerequisites: Basic computer knowledge (non-IT candidates can also start)

Radical Technologies

50,000+ English 60 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 60 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

12 sections covering the complete curriculum — a single, progressive learning arc.

60 hours

Training Duration

Core Modules

110

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a MICROSOFT role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

12 sections • 110 lessons • 60 hours

Jump to Section

Total Duration

60 hours

100% Practical · Unlimited Doubt Sessions

01 Module 1: IT Support & EUC Fundamentals (6 Hours)

Topics

• What is End User Computing (EUC)?

• IT Support roles & responsibilities (L1, L2, L3)

• ITIL overview for IT Support

• Incident, Problem, Change & Service Request lifecycle

• SLA, OLA, escalation matrix

• IT support tools overview (ServiceNow, Jira, Freshservice)

Practical

• Ticket lifecycle simulation

• SLA breach handling scenarios

02 Module 2: Windchill System Architecture

Topics

• Windows 10 & Windows 11 architecture

• Installation methods (ISO, PXE, USB)

• User profiles, registry basics

• Services, processes, startup troubleshooting

• Windows updates & patching

• Event Viewer & performance monitoring

Hands-On Labs

›• OS installation & upgrade
›• Boot failure troubleshooting
›• Profile corruption fix
›• Blue Screen (BSOD) analysis

03 Module 3: Active Directory for EUC Engineers (8 Hours)

Topics

• Active Directory fundamentals

• Users, Groups, Computers & OUs

• Group Policies (GPO)

• Login scripts & folder redirection

• Password policies & account lockouts

• Domain join / leave troubleshooting

Labs

• Create users & groups

• Apply GPOs for desktops

• Resolve login & authentication issues

04 Module 4: Networking Essentials for IT Support (6 Hours)

Topics

• TCP/IP, DNS, DHCP fundamentals

• LAN, WAN, VPN basics

• Wi-Fi troubleshooting

• Proxy & firewall basics

• Network diagnostic tools (ping, tracert, nslookup)

Labs

• Network issue troubleshooting

• DNS resolution problems

• VPN connectivity issues

05 Module 5: Microsoft 365 & Modern Workplace (8 Hours)

Topics

• Microsoft 365 architecture

• Azure Active Directory (Entra ID)

• User licensing & mailbox management

• Outlook, Teams, OneDrive, SharePoint support

• MFA & Conditional Access basics

• Common Microsoft 365 end-user issues

Labs

• Create M365 users

• Assign licenses

• Troubleshoot Outlook & Teams issues

06 Module 6: Microsoft SCCM (ConfigMgr) – Endpoint Management (12 Hours)

Topics

• SCCM architecture & components

• Site roles & hierarchy

• Client installation & troubleshooting

• Application packaging & deployment

• Software updates & patch management

• OS deployment (OSD)

• Hardware & software inventory

• Reporting & monitoring

Real-Time Labs

• SCCM client installation

• Deploy applications to devices

• Patch Windows systems

• Remote troubleshooting via SCCM

Enterprise Scenarios

›• Application deployment failure
›• Patch compliance issues
›• Endpoint not reporting to SCCM

07 Module 7: Microsoft Intune (MDM / MAM) – Cloud Endpoint Management (12 Hours)

Topics

• Intune architecture & licensing

• Device enrollment (Windows, Mobile)

• Compliance & configuration policies

• Application deployment via Intune

• Endpoint security policies

• BitLocker & Defender integration

• Autopilot overview

• Intune vs SCCM (Co-Management)

Labs

• Enroll Windows device in Intune

• Push apps & policies

• Configure security baselines

• Troubleshoot non-compliant devices

08 Module 8: SCCM + Intune Co-Management (4 Hours)

Topics

• Co-management architecture

• Workload shifting

• Cloud attach

• Best practices for hybrid enterprises

Scenario Labs

›• Migrate devices from SCCM to Intune
›• Hybrid endpoint management use cases

09 Module 9: Endpoint Security & Compliance (6 Hours)

Topics

• Microsoft Defender for Endpoint

• Antivirus & EDR concepts

• Patch & vulnerability management

• Device encryption (BitLocker)

• Endpoint compliance policies

• Data loss prevention basics (DLP)

Labs

• Malware detection scenarios

• Device security posture checks

10 Module 10: Troubleshooting, Automation & Real Scenarios (8 Hours)

Topics

• Common L1/L2/L3 EUC issues

• PowerShell basics for IT Support

• Automated fixes & scripts

• Root cause analysis

• Documentation & KB creation

Real-World Scenarios

›• Laptop not booting
›• SCCM client broken
›• Intune device not compliant
›• User cannot login after password reset
›• Application deployment failure

11 Capstone Project (Mandatory)

Project Title

“Enterprise End User Computing Environment Setup”

Project Scope

• Setup AD + Microsoft 365

• Deploy SCCM & Intune

• Enroll endpoints

• Deploy applications

• Secure devices

• Handle real IT support tickets

12 Certification & Career Mapping

Job Roles After Training

• IT Support Engineer

• Desktop Support Engineer

• EUC Engineer

• Endpoint Administrator

• Modern Workplace Engineer

Relevant Certifications

• Microsoft MD-102 (Endpoint Administrator)

• Microsoft MS-900

• ITIL Foundation

• CompTIA A+ (Optional)

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

110+

Hands-On Lessons

Core Modules

60 hours

Training Duration

100%

Practical Training

You don't just learn END USER COMPUTING (EUC) / IT SUPPORT ENGINEER. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.