CLOUD COMPUTING - SALESFORCE

★★★★★

(2,095 ratings) 50,000+ Student

SALESFORCE FUNCTIONAL CRM

The Salesforce Functional CRM Training Syllabus focuses on managing sales, service, and business process automation using the Salesforce platform from a functional consulting perspective. It covers CRM workflows, lead and opportunity management, case management, reports, dashboards, automation tools, and real-time project scenarios without heavy coding. This training explains how organizations use Salesforce to improve customer relationships, streamline operations, and automate business processes. It is important because Salesforce is one of the world’s leading CRM platforms used across industries. It is ideal for freshers, career switchers, business professionals, and aspiring functional consultants who want job-ready skills for real Salesforce implementation and support projects.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

Call Now

100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

16 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a CLOUD COMPUTING - SALESFORCE role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

16 sections • 90 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Salesforce Functional CRM – Job-Ready Training Program

Duration: 32–40 Hours

Target Roles:

Salesforce Functional Consultant

Salesforce Business Analyst

Salesforce Administrator (Advanced)

CRM Consultant

02 Module 1: CRM & Salesforce Fundamentals (Functional Mindset)

Topics

CRM concepts & business value

Salesforce ecosystem & clouds

Salesforce data model overview

Org setup & navigation

Standard vs custom objects

Assignment

›Map CRM business process for a sample company

03 Module 2: Salesforce Data Model & Configuration

Topics

Objects, fields & relationships

Schema Builder

Record types & page layouts

Validation rules

Hands-On

›Create custom objects
›Design Account-Contact-Opportunity model

Job Skill

✔ Data modeling for real businesses

04 Module 3: Sales Cloud (End-to-End Sales Process)

Topics

Leads & lead conversion

Accounts, contacts & opportunities

Sales stages & probability

Forecasting & activities

Products & price books

Real Job Assignment

›Configure full sales cycle for a B2B company

05 Module 4: Service Cloud (Customer Support Lifecycle)

Topics

Case management

Case queues & assignment rules

Escalation rules & SLAs

Email-to-Case

Knowledge base

Real Job Scenario

›Design support workflow for a telecom company

06 Module 5: Salesforce Automation (Core Functional Skill)

Topics

Flow Builder (record-triggered, screen flows)

Approval processes

Workflow vs Process Builder (conceptual)

Business rule automation

Hands-On

›Auto-assign leads
›Create follow-up tasks
›Approval workflow for discounts

07 Module 6: Security & Access Control

Topics

Profiles & roles

Permission sets

Sharing rules

Object & field-level security

Assignment

›Implement role-based access for Sales & Support teams

08 Module 7: Reports & Dashboards (Management View)

Topics

Tabular, summary & matrix reports

Custom report types

Dashboards & KPIs

Scheduled reports

Job Task

Create CXO dashboard for sales & service performance

09 Module 8: Data Management & Quality

Topics

Data import wizard

Data Loader

Deduplication

Data validation strategies

Assignment

›Migrate legacy CRM data into Salesforce

10 Module 9: Requirement Gathering & Functional Documentation

Topics

Business requirement analysis

User stories

Process mapping

Functional design document (FDD)

UAT & sign-of process

Job Skill

✔ Client communication & consulting skills

11 Module 10: Deployment, Testing & Go-Live

Topics

Sandbox strategy

Change sets

Testing & UAT

Post-go-live support

12 Real Job Capstone Project (end-to-end)

Project: Salesforce CRM Implementation for a Mid-Size Enterprise

You will:

✔ Gather business requirements

✔ Design data model

✔ Configure Sales Cloud

✔ Configure Service Cloud

✔ Implement automation using Flow

✔ Configure security

✔ Build reports & dashboards

✔ Prepare UAT & go-live checklist

📄 Deliverables

Functional Requirement Document

Configured Salesforce Org

Demo to stakeholders

13 🧠 Job-ready Skills You Gain

✔ Real CRM implementation experience

✔ Salesforce configuration mastery

✔ Client-facing consulting skills

✔ Hands-on project exposure

✔ Salesforce Admin & Consultant readiness

14 🎯 Certifications This Prepares You For

Salesforce Certified Administrator

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

15 💼 Real Job Roles You Can Apply For

Salesforce Functional Consultant

Salesforce Business Analyst

Salesforce Admin

CRM Implementation Consultant

16 📌 Why This Program Is Job-ready

✔ Real enterprise scenarios

✔ Hands-on configuration

✔ Functional documentation

✔ Project-based learning

✔ Interview-focused approach

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

90+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn SALESFORCE FUNCTIONAL CRM. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Enroll Now

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Enroll Now

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

Enroll Now

Like the Curriculum? Let's Get Started

Join 50,000+ students already enrolled at Radical Technologies

Enroll Now

Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.