SAP

★★★★★

(2,095 ratings) 50,000+ Student

SAP CRM

The SAP CRM Syllabus focuses on learning how organizations manage customer relationships, sales, marketing, and service processes using the SAP Customer Relationship Management platform. It covers both functional and technical concepts, including system configuration, business processes, integration, and real-time project scenarios. This training is important because companies use SAP CRM to improve customer engagement, streamline sales operations, and enhance service management. It is ideal for SAP consultants, business analysts, IT professionals, and graduates who want to build careers in CRM implementation, support, and enterprise business solutions.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

SAP CRM

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

Call Now

100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

16 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

130

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SAP role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

16 sections • 130 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 MODULE 1: SAP CRM Overview

Topics

Introduction to SAP CRM

SAP ECC vs SAP CRM diUerences

CRM Architecture & Components

CRM Application Scenarios

CRM WebUI Overview

CRM Master Data Overview

Assignments

›Prepare CRM architecture diagram
›Identify CRM components for a given business case

02 MODULE 2: CRM Basics & Navigation

Topics

Navigation Bar

Work Centers

Business Roles

UI Personalization & Configurations

Organizational Model Basics

Labs

Create a custom Business Role

Configure Work Centers

03 MODULE 3: CRM Master Data

Topics

Business Partners

Organizational Model (Org Units, Positions, Responsibilities)

Product Master

Territory Management

Partner Functions

Labs

Create business partner categories

Configure Territory hierarchy

04 MODULE 4: CRM Sales

Topics

Opportunity Management

Quotation & Order Management

Sales Planning

Activity Management

Lead Management

Pipeline Performance Management

Pricing in CRM (IPC & Pricing Procedures)

Labs

Create & process sales transactions (Lead → Opportunity → Order)

Configure pricing procedure

05 MODULE 5: CRM Service

Topics

Service Requests, Service Orders

Service Contracts & SLA

Knowledge Base

Installed Base (IBase)

Service Resource Planning

Field Service Management Integration

Warranty Claims

Labs

Configure Service Request Flow Create contract templates & SLAs

06 MODULE 6: CRM Marketing

Topics

Segmentation

Marketing Campaigns

Target Groups

Lead Nurturing

Marketing Analytics

Trade Promotions

Product Proposals

Labs

Build Target Group using Segmentation

Execute Email or SMS Campaign

07 MODULE 7: CRM Interaction Center (IC)

Topics

IC WebClient Features

Communication Management (CTI)

Agent Inbox

Scripting, Alerts

Email Response Management

Case Management

Labs

Setup IC business role

Configure agent scripts & alerts

08 MODULE 8: CRM WebUI Configuration

Topics

UI Framework Architecture

Component Workbench

Navigation Bar Profiles

Technical Profiles

Work Center, Assignment Blocks

UI Enhancement (Runtime Repository)

View Enhancements

Labs

Enhance CRM WebUI Component

Add a new Assignment Block

09 MODULE 9: Middleware & Integration

Topics

CRM Middleware Architecture

BDocs Concepts

Initial & Delta Loads

ECC ↔ CRM Integration

Mobile & WebChannel Integration

E-Commerce Integration

Queue Monitoring & Error Handling

Labs

Perform initial load for Customer/Product data

Monitor queues & fix errors

10 MODULE 10: CRM Technical Concepts (ABAP + BADI)

(For Functional + Technical Consultants)

Topics

BOL/GenIL Architecture

Enhancements using BADI

CRM One Order Framework

Actions & Workflow

BRF+ Configuration

IPC (Pricing Engine)

UI5/OData Integration (Optional)

Labs

Create BADI implementation for validation

Configure workflow for approval

11 MODULE 11: Analytics in SAP CRM

Topics

Embedded Analytics

SAP BI Integration

Interactive Reporting

Key CRM Dashboards

Real-Time Reporting

Labs

Create CRM reports

Configure Analytical Profiles

12 MODULE 12: CRM Security & Authorization

Topics

PFCG Roles

Business Role Customization

Field-Level Authorization

Transaction Authorization Controls

Data Privacy & Security

Labs

Assign Authorization Objects

Create secured business role

13 MODULE 13: CRM Mobile & Cloud Integration

Topics

SAP CRM Mobile App

SAP Cloud for Customer (C4C) Basics

CRM ↔ SAP CX Integration

SAP BTP Integration (optional)

Labs

Configure CRM → C4C Data Sync

14 MODULE 14: CRM Performance Optimization & Troubleshooting

Topics

CRM Performance Tuning Techniques

WebUI Performance improvement

Middleware Queue Issues

Logs & Traces

Mass Data Handling

Labs

Resolve BDoc errors

Perform performance tuning scenarios

15 REAL-TIME PROJECTS (Choose 2–3)

Project 1: SAP CRM Sales Implementation

Lead to Order process

Territory Management

Product Configuration

Sales Analytics

Project 2: SAP CRM Service Automation

Create service process

SLA, Contract, IBase setup

Service analytics dashboards

Project 3: CRM Marketing Automation System

Segmentation

Campaign execution

Lead nurturing

Project 4: CRM WebUI Custom Development

Custom views

Enhancements

UI Navigation configuration

16 Deliverables

80+ Assignments

50+ Real-time Scenarios

10 Labs

3 End-to-End Projects

Interview Questions (Functional + Technical)

CRM Blueprint + Configuration Document Templates

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

130+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn SAP CRM. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Enroll Now

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Enroll Now

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

Enroll Now

Like the Curriculum? Let's Get Started

Join 50,000+ students already enrolled at Radical Technologies

Enroll Now

Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.