SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

SERVICENOW CLOUD PROVISIONING & GOVERNANCE

The ServiceNow Cloud Provisioning & Governance course is designed for professionals who want to manage, automate, and govern cloud resources using the ServiceNow platform. The training covers cloud provisioning, policy management, governance controls, cost optimization, compliance monitoring, resource lifecycle management, and cloud automation workflows. Through hands-on exercises and real-world scenarios, learners gain practical experience in managing multi-cloud environments efficiently and securely. As organizations continue to expand their cloud infrastructure, this course is ideal for ServiceNow professionals, cloud administrators, IT operations teams, governance specialists, and cloud engineers looking to strengthen their cloud management and automation skills.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

Call Now

100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

18 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

170

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

18 sections • 170 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 ServiceNow Cloud Provisioning & Governance Training Program

(40-Hour Fast Track Program)

Project-Based | Job-Oriented

›This program is designed for ServiceNow Administrators, IT Infrastructure Engineers, Cloud Administrators, and Freshers who want to learn Cloud Provisioning, Governance, CMDB,

Service Catalog, and Cloud Lifecycle Management using ServiceNow without requiring extensive coding or multiple cloud tools.

02 🎯 Program Outcome

By the end of this training, participants will be able to:

✅ Create Cloud Service Catalogs

✅ Automate VM Request Workflows

✅ Implement Governance Policies

✅ Manage Cloud Resource Lifecycle

✅ Integrate CMDB with Cloud Resources

✅ Create Approval Workflows

✅ Manage Cost & Compliance Tracking

✅ Handle Real-Time Cloud Provisioning Scenarios

03 🛠 Tools Covered

ServiceNow

• ServiceNow Admin

• CMDB

• Service Catalog

• Flow Designer

• Integration Hub (Basic)

• Discovery (Overview)

Cloud Exposure

• AWS EC2 (Demo)

• Azure VM (Demo)

No Coding Required

• Flow Designer

• Service Catalog Workflows

• Low-Code Automation

04 Module 1: Introduction to ServiceNow Cloud Management (2 Hours)

Topics

• ServiceNow Architecture

• What is Cloud Management?

• Cloud Provisioning Concepts

• Governance Fundamentals

• ServiceNow Cloud Management Overview

• ITSM vs ITOM vs Cloud Management

Lab

• Explore ServiceNow Instance

Assignment

›• Understand Cloud Provisioning Lifecycle

Job Scenario

›• Organization moving from manual VM requests to automated provisioning

05 Module 2: ServiceNow Administration Essentials (4 Hours)

Topics

• Users & Roles

• Groups

• Forms & Lists

• Tables

• ACL Basics

• Notifications

• Update Sets

Lab

• Create users and groups

Assignment

›• Build cloud admin role hierarchy

Job Scenario

›• Configure access for Cloud Operations Team

06 Module 3: CMDB Fundamentals (4 Hours)

Topics

• CMDB Architecture

• Configuration Items

• Relationships

• Cloud Resource Mapping

• Service Mapping Concepts

Lab

• Create CI Records

• Build Relationships

Assignment

›• Design Cloud Resource CMDB

Job Scenario

›• Track cloud assets across departments

07 Module 4: Service Catalog for Cloud Requests (5 Hours)

Topics

• Catalog Items

• Record Producers

• Variables

• Catalog Workflows

• Request Fulfillment

Lab

Create:

• VM Request Form

• Storage Request Form

• Cloud Access Request Form

Assignment

›Create Self-Service Cloud Request Portal

Job Scenario

›Developers requesting virtual machines.

08 Module 5: Cloud Provisioning Workflows (5 Hours)

Topics

• Cloud Provisioning Lifecycle

• Request Approval Flow

• Resource Allocation

• Resource Retirement

Flow Designer

• Approval Workflow

• Notification Workflow

• Auto Assignment

Lab

Build:

• VM Provisioning Workflow

• Cloud Storage Workflow

Assignment

›Automate VM Request Approval

Job Scenario

›Automating cloud provisioning requests.

09 Module 6: Cloud Governance Fundamentals (4 Hours)

Topics

• Governance Policies

• Resource Ownership

• Naming Standards

• Tagging Standards

• Compliance Controls

Lab

Create Governance Rules

Assignment

›Develop Governance Checklist

Job Scenario

›Prevent unauthorized cloud deployments.

10 Module 7: Flow Designer for Cloud Automation (4 Hours)

Topics

• Flow Designer Basics

• Triggers

• Conditions

• Approvals

• Notifications

• Scheduled Actions

Lab

Build:

• Auto Approval Flow

• Auto Closure Flow

Assignment

›Create End-to-End Provisioning Process

Job Scenario

›Automating cloud request fulfillment.

11 Module 8: Cost Governance & Resource Lifecycle (3 Hours)

Topics

• Cloud Cost Concepts

• Resource Utilization

• Chargeback Concepts

• Resource Retirement

Lab

Build Resource Retirement Workflow

Assignment

›Identify Idle Resource Management Process

Job Scenario

›Removing unused cloud resources.

12 Module 9: Cloud Compliance & Audit Readiness (3 Hours)

Topics

• ISO 27001 Overview

• Audit Requirements

• Cloud Compliance

• Resource Documentation

Lab

Compliance Dashboard

Assignment

›Prepare Cloud Audit Checklist

Job Scenario

›Preparing for internal audit.

13 Module 10: Reporting & Dashboards (2 Hours)

Topics

• Reports

• Dashboards

• KPIs

• SLA Tracking

Lab

Create:

• VM Request Dashboard

• Governance Dashboard

Assignment

›Management Reporting Dashboard

Job Scenario

›Provide visibility to management.

14 🚀 MINI PROJECTS

Project 1: Cloud VM Request Portal

Features

• Self-Service VM Request

• Approval Workflow

• Notification Workflow

• CMDB Update

Project 2: Cloud Governance Framework

Features

• Naming Standards

• Approval Policies

• Resource Ownership

• Audit Tracking

Project 3: Cloud Resource Lifecycle Management

Features

• Provision

• Modify

• Extend

• Decommission

15 📝 Practical Assignments

Assignment 1

›Create Cloud Admin Role Structure

Assignment 2

›Build Cloud CMDB

Assignment 3

›Create VM Catalog Item

Assignment 4

›Create Storage Request Workflow

Assignment 5

›Build Approval Matrix

Assignment 6

›Create Governance Policy Document

Assignment 7

›Build Compliance Dashboard

Assignment 8

›Develop Resource Retirement Process

16 💼 Real-Time Job-Oriented Scenarios

Scenario 1

›A developer requests a VM for testing.

Task: Create request and approval workflow.

Scenario 2

›A project is completed.

Task: Retire associated cloud resources.

Scenario 3

›Management requests cloud usage visibility.

Task: Create dashboard and reports.

Scenario 4

›Security team requires approval before VM creation.

Task: Implement governance workflow.

Scenario 5

›Cloud assets are not tracked.

Task: Update CMDB automatically.

Scenario 6

›Multiple departments require cloud resources.

Task: Create role-based provisioning process.

Scenario 7

›Unused VMs increase cloud costs.

Task: Design decommission workflow.

Scenario 8

›Auditors request resource ownership information.

Task: Generate governance reports.

17 🎯 Interview-Oriented Topics

• ServiceNow CMDB

• Service Catalog

• Flow Designer

• Cloud Provisioning Lifecycle

• Governance Framework

• Resource Lifecycle Management

• Cloud Cost Management Basics

• ITSM Integration

• Approval Workflows

• Compliance Management

18 📚 Recommended Certifications

1. ServiceNow Certified System Administrator (CSA)

2. ServiceNow ITSM Fundamentals

3. ServiceNow ITOM Fundamentals

4. AWS Cloud Practitioner (Optional)

5. Azure Fundamentals (AZ-900) (Optional)

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

170+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW CLOUD PROVISIONING & GOVERNANCE. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.