SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

SERVICENOW LEGAL SERVICE DELIVERY (LSD)

The ServiceNow Legal Service Delivery (LSD) syllabus provides structured training on how to manage, automate, and streamline legal workflows using the ServiceNow platform. It covers key concepts, configurations, and hands-on practice to help learners understand legal case management, document handling, approvals, and compliance processes. This training is important for legal teams, ServiceNow administrators, process consultants, and anyone involved in modernizing legal operations through digital transformation.

Radical Technologies

50,000+ English 24 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 24 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

8 sections covering the complete curriculum — a single, progressive learning arc.

24 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

8 sections • 60 lessons • 24 hours

Jump to Section

Total Duration

24 hours

100% Practical · Unlimited Doubt Sessions

01 Module 1 — Introduction & Foundations (3 hrs)

Objective: Understand LSD purpose, core components, and how it fits within

ServiceNow.

Topics

What is Legal Service Delivery (LSD)?

Business value and use cases

LSD architecture overview

Role of LSD in the Now Platform

Key concepts: Requests, Matters, Practice Apps

Activities

Demo: LSD home page & navigation

Q&A

02 Module 2 — ServiceNow Platform Basics (3 hrs)

Objective: Build foundational skills needed to work e`ectively in LSD.

Topics

Now Platform navigation

Lists, forms, related lists

Users, groups, and roles

Basics of tables and records

Search, filters, and reports

Hands-On Labs

›Create users & assign roles
›Customize list views

03 Module 3 — Legal Request Management (3 hrs)

Objective: Learn how to manage legal requests end-to-end.

Topics

Legal Request intake process

Request forms and fields

Routing and assignment logic

Templates & pre-defined answers

SLA/OLAs for legal requests

Hands-On Labs

›Configure a request form
›Build routing rules

04 Module 4 — Legal Matter Management (3 hrs)

Objective: Track and manage legal matters with best practices.

Topics

What a Matter is and when to create one

Matter lifecycle stages

Matter teams & roles

Matter hierarchies

Linking requests to matters

Hands-On Labs

Create sample Matters

Add team members

05 Module 5 — Practice Apps (3 hrs)

Objective: Explore legal “practice” applications within LSD.

Topics

Overview of key Practice Apps:

Conflict of Interest

Legal Investigations

Simple Contracts

Privacy

How Practice Apps extend LSD

Common tasks in each app

Hands-On Labs

›Walk through a conflict check workflow
›Run a privacy request example

06 Module 6 — Employee Experience & Self-Service (3 hrs)

Objective: Configure portals and self-service features.

Topics

Legal Counsel Center

Service Catalog integration

Virtual Agent basics for LSD

Knowledge base and FAQs

Branding and portal customization

Hands-On Labs

›Configure a Virtual Agent flow Publish a knowledge article

07 Module 7 — Reporting, Dashboards & Analytics (3 hrs)

Objective: Build reports and dashboards to drive insights.

Topics

LSD data model for reporting

List vs. report creation

Dashboards for legal teams

Key performance metrics (e.g., request volume, cycle time)

Scheduled reports

Hands-On Labs

›Build a Matter pipeline dashboard

08 Module 8 — Security, Configuration & Best Practices (3 hrs)

Objective: Understand security, configuration fundamentals, and implementation best

practices.

Topics

LSD roles & access control

Configuring forms & fields (without code)

Business rules and UI policies

Integrations (overview)

Change management & deployment

Hands-On Labs

›Lock down a form based on role
›Define a UI policy for a field

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

60+

Hands-On Lessons

Core Modules

24 hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW LEGAL SERVICE DELIVERY (LSD). You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.