CLOUD COMPUTING - SALESFORCE

★★★★★

(2,095 ratings) 50,000+ Student

AGENTFORCE + SALESFORCE DATA CLOUD

Agentforce + Salesforce Data Cloud Training focuses on Salesforce AI, automation & data integration, helping learners master intelligent workflows, data modeling & next-gen CRM capabilities. The program teaches how to build AI-powered customer experiences using Agentforce & manage scalable data using Salesforce Data Cloud. This training is important because AI-driven automation & unified customer data are now essential for modern Salesforce implementations. Ideal for Salesforce Administrators, Developers, AI/Automation Engineers & professionals aiming to upskill in Salesforce’s latest AI ecosystem.

Radical Technologies

50,000+ English 60 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 60 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

15 sections covering the complete curriculum — a single, progressive learning arc.

60 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a CLOUD COMPUTING - SALESFORCE role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

15 sections • 93 lessons • 60 hours

Jump to Section

Total Duration

60 hours

100% Practical · Unlimited Doubt Sessions

01 MODULE 1: Introduction to Agentforce & Data Cloud

Topics

What is Salesforce Agentforce?

Einstein 1 Platform Overview

Architecture of Agentforce + Data Cloud

Where Agentforce fits in CRM, automation & gen-AI

Use cases for Sales, Service, Marketing & Field Ops

Assignments

›Draw Agentforce architecture and components
›Identify business use cases for Agentforce & Data Cloud

02 MODULE 2: Data Cloud Foundations

Topics

Data Cloud Terminology (Data Streams, Ingestion, DMO, ID Graph)

Unified Profiles & Identity Resolution

Data Cloud Object Model

Ingestion types: Batch, Streaming, CDC, Connectors

Data Cloud Permissions & Security

Labs

Create a Data Cloud environment

Configure data permissions & sharing

03 MODULE 3: Data Ingestion & Data Modeling

Topics

Ingesting data from Salesforce Ingesting data from external sources: AWS S3, Azure, APIs Mapping data to Data Model Objects (DMO) Primary Profiles & Secondary Profiles Calculated Insights & Aggregations

Labs

Build data streams from Salesforce & S3

Create DMO mappings

Create a Calculated Insight

04 MODULE 4: Identity Resolution & Data Unification

Topics

Match Rules & Resolution Rules

Golden Record creation

Deterministic vs Probabilistic matching

Unified Customer Profile creation

Labs

Configure identity resolution Create unified customer profiles

05 MODULE 5: Segmentation & Activation

Topics

Segments (batch, real-time)

Filters, rules & conditions

Export segments to Marketing Cloud / Ad platforms

Activation channels (Sales, Service, Tableau, Snowflake)

Labs

Build behavioral segments

Activate segments to Salesforce CRM

06 MODULE 6: Agentforce Fundamentals

Topics

What are AI Agents?

Agentforce Architecture

Policy Management & Guardrails

Prompt Templates & Prompt Builder

Skills, Actions & Knowledge Sources

AI Trust Layer – Safety, governance & compliance

Assignments

›Create prompt templates
›Define guardrails for Service Agents

07 MODULE 7: Building Agentforce AI Agents

Topics

Creating Flow-Based Agents Creating LLM Agents Multi-step Agents & Skill Chaining Enterprise Knowledge Integration Context windows & memory Error handling & fallback flows

Labs

Build a support agent to handle ticket classification

Build a sales agent that recommends next best actions

08 MODULE 8: Agent Actions & Integrations

Topics

Agent Actions (custom + standard)

Use Cases (CRM updates, troubleshooting, lookup, email, etc.)

Integrating Agents with:

Salesforce Flow Apex Classes MuleSoft APIs

Retrieving data from Data Cloud into Agents

Labs

Build custom agent actions using Apex

Connect agents with Data Cloud segments

09 MODULE 9: Einstein Copilot & Agentforce Integration

Topics

Einstein Copilot vs Agentforce Copilot Builder

Copilot Actions Using Data Cloud as context for Copilot

Copilot for Sales, Service & Marketing Testing & validating Copilots

Labs

Build a Copilot that retrieves customer insights from Data Cloud

10 MODULE 10: Advanced AI: Search, Vector Indexing & Semantic Data

Topics

Vector Databases in Data Cloud

Knowledge articles vectorization

Retrieval Augmented Generation (RAG) inside Salesforce

Semantic Search setup

Labs

Build a vector index using knowledge articles

Create a RAG-based support agent

11 MODULE 11: Security, Compliance & Governance

Topics

Data Cloud security Shield + Trust Layer

Audit Trail Guardrails for AI outputs Agent Policies (PII, toxicity, hallucination prevention)

Labs

Create data sharing rules for Data Cloud

Apply Agentforce security guardrails

12 MODULE 12: Performance Optimization & Monitoring

Topics

Monitoring ingestion jobs

Data Cloud optimizer

Agent performance & logs

Error monitoring & troubleshooting

Scaling Streams & CDC integrations

Labs

Monitor ingestion logs

Diagnose agent flow failures

13 MODULE 13: DevOps & Deployment

Topics

Package & deploy Data Cloud resources

Deploy Agentforce Agents using:

Change Sets

Salesforce CLI

DevOps Center

CI/CD for Data Cloud + Agentforce

Labs

Export/Import Data Streams

Deploy Agents to Sandbox/Production

14 REAL-TIME PROJECTS (Choose 2–3)

Project 1: Customer 360 Unified Profile system

Ingest data from CRM + S3

Create unified profiles & insights

Display insights to agents via Copilot

Project 2: AI Support Agent (Agentforce)

Auto-classify tickets

Suggest knowledge articles

Execute actions like reset password, update case

Project 3: Sales Intelligence Engine

Data Cloud Segmentation

Next Best Oger (NBO) Engine

Agentforce recommendations

Project 4: Marketing Personalization Platform

Build dynamic segments

Activate into Marketing Cloud Run personalized journeys

15 Deliverables

70+ Assignments

15 Hands-on Labs

3 Complete Projects

Data Cloud + Agentforce Interview Dumps

Architecture Diagrams & Flow Templates

Admin + Developer combined workbook

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

93+

Hands-On Lessons

Core Modules

60 hours

Training Duration

100%

Practical Training

You don't just learn AGENTFORCE + SALESFORCE DATA CLOUD. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.