SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

SERVICENOW ITSM & IDENTITY AUTOMATION ENGINEER

ServiceNow ITSM & Identity Automation Engineer training focuses on mastering IT Service Management workflows along with automated identity lifecycle processes on the ServiceNow platform. This training teaches how to streamline incident, problem & change management while automating user provisioning, access management & identity governance. It is important because it helps organizations improve service delivery, reduce manual effort & enhance security through automation. Ideal for ITSM Engineers, ServiceNow Developers, Identity Management Professionals & those seeking ServiceNow-based automation roles.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

6 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

6 sections • 57 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Combined Course Coverage

ComponentDescriptionTools & Skills Covered

1. ServiceNow (SNOW) Fundamentals

Learn the core ServiceNow platform, navigation, modules, tables, and UI.

Incident, Problem, Change, CMDB, SLA, Reporting

2. ServiceNow Architecture

Understand multi-instance cloud architecture, tables, and data schema.

Instance architecture, CMDB model, ACL, roles, data model

3. Workflow & Flow Designer

Configure business logic automation using workflows and Flow Designer.

Workflow editor, Flow Designer, Approval processes

4. CAB Workbench (Change Advisory Board)

Implement CAB management in ServiceNow ITSM.

CAB Workbench setup, change calendar, approval workflows

5. Now Assist (AI in ServiceNow)

Implement ServiceNow GenAI features for productivity.

Now Assist for ITSM, case summarization, virtual agent

6. MIM Workbench (Microsoft Identity Manager)

Manage identity lifecycles integrated with ServiceNow.

MIM Portal, Workflows, Sync rules, Integration with SNOW

7. SNOW–MIM Integration

Automate identity-based approvals and account provisioning.

REST/SOAP APIs, Orchestration, MID Server

8. ServiceNow Administration & Development

Custom app development, scripting, policies, and automation.

Client Scripts, UI Actions, Script Includes, REST APIs

9. Reporting & Dashboards

Build analytics dashboards for ITSM and CAB.

Performance Analytics, KPI Widgets

10. Project & Real-World Use Cases

Simulate enterprise SNOW–MIM deployment with AI assist & CAB automation.

End-to-end implementation

02 Duration: 40 Hours Practical Training and 20 Hours Projects and Assignments (Job-Oriented Program)

ModuleDuration (Hours)Key Deliverables / Labs

1. ServiceNow Overview & Navigation

Instance setup, UI walkthrough

2. SNOW Architecture & Data Model

CMDB schema design

3. Workflow & Flow Designer

Create incident-to-change automation flow

4. CAB Workbench Configuration

Implement CAB change approval meeting

5. Now Assist & Virtual Agent

Deploy Now Assist for incident summarization

6. MIM Workbench Fundamentals

Identity sync, approval workflow creation

7. SNOW–MIM Integration via REST API

Automate user provisioning & deprovisioning

8. ServiceNow Development & Scripting

Create catalog items, scripts, UI policies

9. Performance Analytics & Reporting

Build CAB performance dashboard

10. Capstone Project & Interview Prep

End-to-end integrated project

03 Assignments & Projects

Assignments (30+)

›• Build a Service Catalog request and automate fulfillment.
›• Design a CAB approval workflow.
›• Configure Now Assist to summarize incidents.
›• Integrate ServiceNow with MIM using REST.
›• Implement role-based access in MIM Workbench.

04 Projects (5 Major Projects)

ProjectDescription

1. ServiceNow ITSM Setup

Configure Incidents, Changes, and Problems with automation.

2. CAB Automation

Build CAB Workbench dashboard with approval flow.

3. Identity Sync with MIM

Automate user provisioning via MIM–ServiceNow integration.

4. Now Assist Implementation

Add AI case summarization and chatbot to the ITSM portal.

5. Enterprise Deployment Simulation

Complete architecture setup: SNOW + MIM + CAB + Now Assist.

05 Learning Outcomes

By the end of the program, you’ll be able to:

✅ Administer and configure the ServiceNow platform

✅ Build and automate workflows and CAB approvals

✅ Integrate Microsoft Identity Manager for account lifecycle automation

✅ Leverage Now Assist (GenAI) for intelligent ITSM workflows

✅ Understand and optimize ServiceNow architecture and best practices

✅ Deliver end-to-end enterprise ITSM and IAM automation projects

06 Job Roles You Can Target

• ServiceNow Developer / Administrator

• ServiceNow Workflow Automation Engineer

• ITSM Functional Consultant

• Identity & Access Integration Engineer (MIM + SNOW)

• ServiceNow AI/Now Assist Specialist

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

57+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW ITSM & IDENTITY AUTOMATION ENGINEER. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.