SERVICENOW

★★★★★

(2,095 ratings) 50,000+ Student

SERVICENOW GRC & IRM

The ServiceNow GRC & IRM (Governance, Risk, Compliance & Integrated Risk Management) course is designed for professionals who want to manage organizational risk, regulatory compliance, and governance using the ServiceNow platform. The training covers risk management, policy and compliance, audit management, operational and third-party risk, business continuity, operational resilience, and integrated risk management through hands-on projects and real-world scenarios. Students learn how organizations identify risks, ensure compliance, and strengthen business resilience using ServiceNow. This course is ideal for GRC professionals, risk managers, compliance officers, auditors, ServiceNow consultants, cybersecurity professionals, and IT teams looking to build expertise in enterprise risk and compliance management.

Radical Technologies

50,000+ English 40 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

IT Training Programme

Duration 40 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

Call Now

100% placement assistance

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

22 sections covering the complete curriculum — a single, progressive learning arc.

40 hours

Training Duration

Core Modules

213

Total Lessons

4.4★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

22 sections • 213 lessons • 40 hours

Jump to Section

Total Duration

40 hours

100% Practical · Unlimited Doubt Sessions

01 Module 1: ServiceNow Platform Fundamentals

Topics

• ServiceNow Architecture

• Now Platform Overview

• Navigation & User Interface

• Tables & Records

• Forms & Lists

• Users, Groups & Roles

• ACLs

• Update Sets

• Workflows

• Flow Designer

• Service Catalog Basics

Assignment

›• Create Custom Risk Intake Application

02 Module 2: Governance, Risk & Compliance Fundamentals

Topics

• GRC Concepts

• Governance Frameworks

• Risk Management Lifecycle

• Compliance Management

• Internal Controls

• Risk Appetite & Tolerance

• Three Lines of Defense

• COSO Framework

• COBIT Framework

• NIST Framework

• ISO 27001 Overview

• SOX Compliance

• GDPR Compliance

Assignment

›• Risk Assessment Framework Design

03 Module 3: ServiceNow GRC & IRM Overview

Topics

• GRC vs IRM

• IRM Architecture

• Common Data Model

• Entity Management

• Authority Documents

• Citations

• Control Objectives

• Policies

• Controls

• Risks

• Issues Management

Lab

• Configure IRM Foundation Data

04 Module 4: Policy & Compliance Management

Topics

• Policy Lifecycle

• Policy Creation

• Policy Approval Workflows

• Authority Documents

• Compliance Requirements

• Control Objectives

• Control Indicators

• Policy Exceptions

• Compliance Assessments

• Continuous Compliance Monitoring

Assignment

›• Build ISO 27001 Compliance Framework

Job Scenario

›• GDPR Compliance Implementation

05 Module 5: Risk Management

Topics

• Enterprise Risk Management

• Risk Registers

• Risk Identification

• Risk Assessment Methodologies

• Risk Scoring Models

• Inherent Risk

• Residual Risk

• Risk Response Planning

• Risk Indicators

• Risk Monitoring

• Risk Heat Maps

Lab

• Create Enterprise Risk Register

Assignment

›• Cyber Risk Assessment Program

Job Scenario

›• IT Risk Management Implementation

06 Module 6: Advanced Risk Management

Topics

• Risk Frameworks

• Risk Taxonomy

• Risk Aggregation

• Risk Rollups

• Risk Dashboards

• Continuous Risk Monitoring

• Automated Risk Assessments

• AI-Based Risk Insights

Assignment

›• Financial Risk Monitoring Solution

07 Module 7: Audit Management

Topics

• Audit Planning

• Audit Universe

• Audit Engagements

• Audit Findings

• Audit Workpapers

• Audit Evidence Collection

• Audit Reports

• Remediation Tracking

• Continuous Auditing

Lab

• Internal Audit Lifecycle Implementation

Assignment

›• SOX Audit Program

Job Scenario

›• Annual Internal Audit Process
›

08 Module 8: Third-Party Risk Management (TPRM)

Topics

• Vendor Risk Management

• Supplier Assessments

• Third-Party Onboarding

• Due Diligence

• Vendor Risk Scoring

• Risk Monitoring

• Contract Compliance

• Vendor Issue Management

Assignment

›• Vendor Risk Assessment Framework

Job Scenario

›• Banking Vendor Compliance Assessment

09 Module 9: Operational Risk Management

Topics

• Operational Risk Concepts

• Incident Risk Analysis

• Loss Events

• Key Risk Indicators (KRIs)

• Risk Events

• Operational Controls

• Risk Assessments

Assignment

›• Operational Risk Dashboard

10 Module 10: Business Continuity Management (BCM)

Topics

• Business Impact Analysis

• Recovery Objectives

• Disaster Recovery Planning

• Continuity Strategies

• Recovery Testing

• Crisis Management

• BCM Workflows

Lab

• Disaster Recovery Planning

Assignment

›• Enterprise BCM Program

11 Module 11: Operational Resilience

Topics

• Critical Business Services

• Impact Tolerance

• Dependency Mapping

• Resilience Assessments

• Resilience Testing

• Service Recovery Management

Assignment

›• Operational Resilience Framework

12 Module 12: Regulatory Change Management

Topics

• Regulatory Monitoring

• Regulatory Updates

• Impact Assessment

• Change Workflows

• Compliance Tracking

Assignment

›• Regulatory Compliance Tracker

13 Module 13: Privacy Risk Management

Topics

• Privacy Frameworks

• Data Privacy Regulations

• GDPR Controls

• Privacy Impact Assessments

• Data Classification

• Privacy Risk Management

Assignment

›• Privacy Compliance Program

14 Module 14: ESG Risk Management

Topics

• ESG Fundamentals

• Environmental Risk

• Social Risk

• Governance Risk

• ESG Reporting

• Sustainability Metrics

Assignment

›• ESG Compliance Dashboard

15 Module 15: ServiceNow Development for GRC/IRM

Topics

• Business Rules

• Client Scripts

• UI Policies

• Script Includes

• Glide API

• Flow Designer

• IntegrationHub

• Notifications

Lab

• Automated Risk Workflow Development

Assignment

›• Risk Escalation Automation

16 Module 16: Integrations

Topics

• REST APIs

• SOAP APIs

• IntegrationHub

• CMDB Integration

• Vulnerability Response Integration

• Security Operations Integration

• External Compliance Tools Integration

Assignment

›• CMDB to Risk Management Integration

17 Module 17: Reporting & Dashboards

Topics

• Performance Analytics

• Risk Dashboards

• Compliance Dashboards

• Audit Dashboards

• Executive Reporting

• KPI & KRI Monitoring

Lab

• Executive IRM Dashboard

18 Module 18: AI for GRC & IRM

Topics

• AI-Powered Risk Analysis

• Compliance Monitoring

• Automated Control Testing

• AI Risk Governance

• Generative AI for Compliance

• Predictive Risk Analytics

Assignment

›• AI-Based Risk Scoring Model

19 Module 19: Real-Time Projects

Project 1

Enterprise Risk Management Implementation

Project 2

ISO 27001 Compliance Management System

Project 3

SOX Compliance & Audit Framework

Project 4

Third-Party Vendor Risk Management Portal

Project 5

Business Continuity & Disaster Recovery Solution

Project 6

Operational Resilience Management Platform

Project 7

Cyber Risk Management Solution

Project 8

Privacy & GDPR Compliance Management

20 Assignments

Policy & Compliance

• 20 Policy Management Assignments

• 15 Compliance Assessment Exercises

Risk Management

• 25 Risk Assessment Assignments

• 20 Risk Monitoring Exercises

Audit Management

• 15 Audit Planning Assignments

• 15 Audit Evidence Collection Exercises

Vendor Risk

• 15 Third-Party Risk Assessment Projects

21 Real-Time Job-Oriented Scenarios

Risk Management

• 50 Enterprise Risk Scenarios

• 30 Cyber Risk Scenarios

• 25 Operational Risk Scenarios

Compliance

• 40 ISO 27001 Compliance Scenarios

• 30 SOX Compliance Scenarios

• 20 GDPR Compliance Scenarios

Audit

• 30 Internal Audit Scenarios

• 20 Regulatory Audit Scenarios

Vendor Risk

• 25 Third-Party Risk Scenarios

Business Continuity

• 20 Disaster Recovery Scenarios

• 20 Business Continuity Scenarios

Production Support

• Risk Assessment Troubleshooting

• Compliance Workflow Issues

• Audit Evidence Management

• Control Testing Failures

• Dashboard Performance Issues

22 Interview Preparation

ServiceNow Administration

• 200+ Questions

ServiceNow GRC/IRM

• 400+ Questions

Risk & Compliance

• 200+ Scenario-Based Questions

Audit Management

• 100+ Questions

Mock Interviews

• ServiceNow GRC Consultant

• ServiceNow IRM Consultant

• ServiceNow Risk Analyst

• ServiceNow Compliance Consultant

• ServiceNow IRM Developer

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

213+

Hands-On Lessons

Core Modules

40 hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW GRC & IRM. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

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Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

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Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.