SERVICENOW ANALYTICS & REPORTING
ServiceNow Analytics & Reporting Training is a program designed to help professionals master building, customizing & analyzing reports within ServiceNow for better decision-making. It is important as it enables organizations to track performance, ensure transparency & gain data-driven insights. This training is ideal for ServiceNow administrators, business analysts & reporting specialists who want to enhance reporting efficiency & support business operations.
SERVICENOW ANALYTICS & REPORTING
IT Training Programme
100% placement assistance
What you'll learn
Programme Overview
11 sections covering the complete curriculum — a single, progressive learning arc.
Foundations & Core Concepts
Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.
Hands-On Practical Training
Work through real exercises and assignments designed to mirror what you will do on the job.
Real-World Projects
Apply what you have learned to end-to-end projects that go straight into your portfolio.
Advanced Techniques
Go beyond the basics with advanced concepts, integrations and production-grade practices.
Ecosystem Integration
Understand how this technology connects with the broader tools and platforms used in the industry.
Performance & Interview Prep
Master optimization techniques and prepare for the technical interview questions employers actually ask.
Who is this programme for?
Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.
Software Developers
Engineers who want to add this skill set to their toolkit
Analysts & Consultants
Professionals moving into a more technical, hands-on role
IT Professionals
System admins and support engineers upskilling into a new domain
Fresh Graduates
CS/IT graduates aiming for a job-ready technical role
Course Curriculum
11 sections • 41 lessons • 32 hours
Jump to Section
Total Duration
32 hours
100% Practical · Unlimited Doubt Sessions
01 Module 1: Introduction to ServiceNow Reporting (2 Hours)
Assignment: Explore out-of-the-box reports and identify reporting use cases in Incident Management.
02 Module 2: Creating & Managing Reports (3 Hours)
Lab: Create a bar chart showing incidents by priority
03 Module 3: Dashboards & Performance Analytics Widgets (3 Hours)
Project: Build a Service Desk Dashboard combining Incident, Change, and Problem metrics.
04 Module 4: Performance Analytics (PA) – Fundamentals (4 Hours)
Assignment: Configure an indicator for “Incidents resolved within SLA” with a trendline chart.
05 Module 5: Advanced Performance Analytics (4 Hours)
Lab: Create a custom PA indicator for “Change Success Rate” with SLA targets.
06 Module 6: Report Automation & Distribution (2 Hours)
Assignment: Schedule a daily incident summary report to be sent to the IT Manager.
07 Module 7: Integrations with Analytics Tools (3 Hours)
Project: Connect ServiceNow data to Power BI and create an SLA compliance report.
08 Module 8: Best Practices, Governance & Real-Time Use Cases (3 Hours)
09 Capstone Project
10 Total Duration
11 Deliverables:
Tools & Technologies
Every tool listed here is installed, configured and used in a hands-on lab session.
Hands-On Labs
Practical Environment
Industry-Standard Tools
Real-World Setup
Guided Exercises
Skill Building
Sample Datasets
Practice Material
Mini Projects
Applied Practice
Assignments
Mentor Reviewed
Doubt Sessions
Live Support
Resume Building
Career Support
Mock Interviews
Interview Prep
Certification Prep
Global Recognition
Production Practices
Real-World Ready
Best Practices
Industry Standards
You don't just learn SERVICENOW ANALYTICS & REPORTING. You ship it.
Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.
Guided Foundation Project
→Requirement Analysis
→Guided Implementation
→Mentor Review
→Iteration
Apply the fundamentals in a structured, mentor-reviewed project
Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.
Applied Practice Project
→Scenario Design
→Independent Build
→Testing & Validation
→Peer Review
Build a more independent project mirroring real production scenarios
Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.
Capstone Project
→Planning
→End-to-End Build
→Review & Refinement
→Presentation
Take a project from requirements to a polished, portfolio-ready deliverable
Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.
All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.
See Sample Project ReportsUpcoming Batches
Why Radical Technologies
- Highly practical oriented training
- Installation support on your system
- 24/7 Email and Phone support
- 100% Placement Assistance
- Global Certification Preparation
- Trainer-Student Interactive Portal
- Assignments and Projects by Mentors
- Weekend / Weekdays / Morning / Evening batches
- 80:20 Practical and Theory ratio
- Real-life Case Studies
- Easy make-up for missed sessions
- PSI | Kryterion | Redhat Test Centers
- Lifetime Video Classroom Access (coming soon)
- Resume Prep and Mock Interviews
- Learn 300+ courses at your own time
- 50,000+ Satisfied Learners
- Course Completion Certificate
- Practical Labs available
- Mentor Support available
- Doubt Clearing Session available
- 10% Discounted Global Certification
Like the Curriculum? Let's Get Started
Join 50,000+ students already enrolled at Radical Technologies
Global Certification
Radical Technologies is the leading IT certification institute in Pune, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.
Career Services
At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.
Career Support
Join our Brush-up Session & get support until you find a job!
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Hands-on Cloud Lab
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SERVICENOW ANALYTICS & REPORTING
IT Training Programme
100% placement assistance